Grocery shopping has taken a new turn in this 21st century with the advent of online shops. A well-oiled infrastructure has become integral for the physical retailer’s survival, as new actors enter the market everyday. As Coop’s main design partner, our main task is to constantly develop and simplify the digital customer experience, whether it be the implementation of an entire visual overhaul down to the elimination of a click.
How do you make browsing over 25,000 products not only easy to understand but also inspirational? The first step was to lay a solid foundation for future updates, tweaks and ongoing development. With a complete visual overhaul of the old e-com, we made sure that the entire shopping journey was as, if not more, intuitive as picking out products at the physical store. Once in place, our focus shifted to ironing out a framework for implementing inspirational features such as recipes, meal kits and editorial content – ensuring the conversion potential along every step of the way.
As the new site was coming to life it became apparent and increasingly important to maintain a consistent style and visual language across all areas of the product. With the introduction of new illustrations, iconography and a bespoke tone of voice, we ensured an easy-to-get, unified customer experience while staying true to the Coop brand.
User Experience Design
User Interface Design
Research & Insights
Tell us your dirtiest secret, give us an elevator pitch or simply say hi and send it to our slack channel #napkins.